What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Resetting amount of total submissions storage

    Asked by chmancerar on May 24, 2016 at 01:06 PM

    Hello, Jotform team.

    First of all, thank you providing such a great service in a very robust yet easy-to-use platform.

    I'm currently using a free account and I've reached the storage limit for total submissions. However, I've deleted all submissions stored on all my forms and yet the total number of submissions remain the same. I thought that it would reset after deleting them, wouldn't it?

    I appreciate your help on this matter. I'd love to continue using the service as currently all my forms are not working.

    Thanks a lot,

    Camilo Mancera

    Submissions amount My Forms JotForm love
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    JotForm Support

    Answered by BJoanna on May 24, 2016 at 02:19 PM

    Sorry for inconvenience this may caused you. I have checked and I saw that you have deleted all of your submissions, however total submissions storage on your account was still showing 3242 submissions. I have reset  total submissions storage for your account and it is now 0.

    Hope this will help. Let us know if you need further assistance. 

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    Answered by chmancerar on May 24, 2016 at 03:48 PM

    I really appreciate your fast and kind response. It is indeed working just fine now.

    Thanks a lot, BJoanna!

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    JotForm Support

    Answered by BJoanna on May 24, 2016 at 04:08 PM

    You're welcome.

    Feel free to contact us if you have any other questions or issues.