What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just paid to upgrade but I just got an email that you will discontinue my forms tomorrow?

    Asked by iamcompletegirls on May 24, 2016 at 08:21 PM
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    JotForm Support

    Answered by Chriistian on May 24, 2016 at 11:34 PM

    I see that you have recently upgraded your account to Storage Plan. However, It also appears that you have exceeded the limit for receiving payments. Please note that when a user is on the Storage Plan, they can only receive a total 10 payments per month. You have received more than 10 payments this month, so that is why you got the email.

    You will have to wait until the first day of the next month (June 1st) for the payment counter to reset to 0. Alternatively, you can upgrade your account to a higher plan so you can receive more payments per month.

    If you need further assistance, please let us know.