What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Old form is not changed when I publish a new form on Facebook Page

    Asked by ciobnu_alex on May 25, 2016 at 07:23 AM

    Hello!

    I have a MAJOR problem with publishing of my form, formID=61452287188362.

    Every time I go to publish it on facebook, the form showing up is not the one with the changes I made, 

    but the very old form my collegue used before. I tried numerous ways, publishing from another account, 

    cloning or even making a new form and facebook page still shows the old form.

    Could you please look into it? The wrong one showing up has app/684336108254110 at the end.

    The form you see in the screenshot is NOT the form that I published.

    thank you!

    Page URL:
    www.facebook.com/instruire.personala/app/684336108254110/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 25, 2016 at 09:47 AM

    I suggest to delete the JotForm App in your Facebook page first.

    Here's a visual guide:

    Then add the correct form again to your Facebook page. Make sure to publish it on the correct Facebook Page.

    Hope this helps!

  • Profile Image

    Answered by bridgerjones on July 02, 2016 at 12:08 AM

    Hi,

    I have the same problem and have tried the solution above. I cannot get the correct form to show on Facebook. What is the solution?

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 02, 2016 at 01:20 AM

    @bridgerjones

    We will answer your question on this thread shortly https://www.jotform.com/answers/874454.