Old form is not changed when I publish a new form on Facebook Page

  • Profile Image
    ciobnu_alex
    Asked on May 25, 2016 at 07:23 AM

    Hello!

    I have a MAJOR problem with publishing of my form, formID=61452287188362.

    Every time I go to publish it on facebook, the form showing up is not the one with the changes I made, 

    but the very old form my collegue used before. I tried numerous ways, publishing from another account, 

    cloning or even making a new form and facebook page still shows the old form.

    Could you please look into it? The wrong one showing up has app/684336108254110 at the end.

    The form you see in the screenshot is NOT the form that I published.

    thank you!

  • Profile Image
    EltonCris
    Answered on May 25, 2016 at 09:47 AM

    I suggest to delete the JotForm App in your Facebook page first.

    Here's a visual guide:

    Then add the correct form again to your Facebook page. Make sure to publish it on the correct Facebook Page.

    Hope this helps!

  • Profile Image
    bridgerjones
    Answered on July 02, 2016 at 12:08 AM

    Hi,

    I have the same problem and have tried the solution above. I cannot get the correct form to show on Facebook. What is the solution?

  • Profile Image
    EltonCris
    Answered on July 02, 2016 at 01:20 AM

    @bridgerjones

    We will answer your question on this thread shortly https://www.jotform.com/answers/874454.