We are on the Gold plan but I'm having emails saying we are over quota

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    surveys504
    Asked on May 25, 2016 at 08:20 AM

    Dear JotForm,

     

    It says in the account that we are on the gold plan (we are a school, so I believe we got this at a discounted rate), but I'm having e-mails saying we are over quota. 

     

    Can you please let me (xxx) know what's going on?

     

    Thanks,


    Richard

  • Profile Image
    Welvin
    Answered on May 25, 2016 at 10:20 AM

    Yes, the account surveys504 is subscribed to our Gold Plan. The domain highgateschool.org.uk has a few accounts with us and all of them are on the Free Plan. Most of the accounts have reached their limits and I'm sure this is the email that you received. Please re-check again. The email should mention the username.