- ZataAsked on March 15, 2012 at 12:32 PM
You can try rebilling me.
sorry about that.
Amount: $9.95 USD
Date of payment failure: Mar 14, 2012
Date of next payment attempt: Mar 17, 2012
Subscription Name: JotForm premium monthly for Zata
Subscription Number: S-92H759258C642791W
- jeanettebmzAnswered on March 15, 2012 at 04:50 PM
Your account is shown as Premium and and it is active , however make sure your payment method in your Plimus account is updated with your working paypal account . Also make sure your Plimus account reflects your Jotform user which is Zata . If everything is ok and updated, it shouldn't be any problem
Here you have the instructions to access your Plimus account :
-go to this secure site:
(you should have a username and password that came into your email from Plimus)
-If you have forgotten your password:
Reset your Plimus password by entering your email and your Plimus username in this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription.
Let us know if you need further assistance
- ZataAnswered on March 15, 2012 at 05:02 PM
Plimus banned me from their services because i once contested a bill.
i hate them.
- JotForm SupportMike_TAnswered on March 15, 2012 at 05:25 PM
As far as I can see, you are using PayPal based subscription, so there is nothing to worry about.
Please note that our system will automatically try to charge your PayPal account after several days.
Thank you for your understanding and cooperation.