Conditional email based on postcode and other value

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    Asked on May 25, 2016 at 12:06 PM

    I want to send a different email to customers who register on the form depending on whether they are inside or outside our servicing area defined by UK postcode.

    The area contains a lot of postcode areas (about 30) so I have entered the conditional values separated by commas (TN1, TN2, TN3 and so on) - Note these 3 characters are the start of a UK postcode, defining a larger area - the full postcode might be TN14TG, so I have used the logic "starts with.

    I'm assuming that this would work if it was a simple IF logic of compliance with "any" of these codes.

    I think the problem may be that I have another IF level within the same box, coming from a radio button. This means I can't use "any" because the radio button answer would automatically be positive so I used "all". But then it looks for TN1 and TN2 and TN3, in every case which gives the wrong answer

    So what I really want is TN1 or TN2 or TN3.....

    Can you suggest how to make this work?



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    Answered on May 25, 2016 at 01:20 PM

    Thank you for contacting us.

    I would like to suggest replacing 'starts with' rules with 'contains' ones.

    It should properly honor your comma separated values.

    If you need any further assistance, please let us know.