What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All forms are disabled?

    Asked by nikki_thos on May 25, 2016 at 02:19 PM

    Seemingly for no reason, all of my forms are now disabled. I was right in the middle of working with one. I know I am not over my submission limit as it is used very infrequently. Is there a known outage or server issue?

    Page URL:
    https://form.jotform.com/43284628943161

    Screenshot
    forms are disabled
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    JotForm Support

    Answered by Welvin on May 25, 2016 at 03:25 PM

    The given form is asking for a username and password. Well, the fields are used in a condition to show the other fields, but similar forms or forms that would ask this information are considered as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    I've reactivated your account, but I would suggest editing the fields and change the labels not say these kinds of terms. You can say "Authentication Code".

     

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    Answered by nikki_thos on May 25, 2016 at 05:30 PM

    I have made the changes but it is not enabled. Can you review?

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    Answered by nikki_thos on May 25, 2016 at 05:30 PM

    Thank you. It was reactived but now is down again? I made the  change as suggested.

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    Answered by victor on May 25, 2016 at 08:23 PM

    Your account is currently active and all your forms should be able to be viewed with no issues. If you have any issues or questions, please let us know. We will be glad to help.