What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Total submission limit is displaying incorrect number?

    Asked by seacoastbill on May 25, 2016 at 03:46 PM

    Hi, I have been in my account all morning long.  Trying to figure out where the 500 submissions are.  I have purged the old forms, and looked through the archived forms.  I am not seeing the number of submissions that the system is saying that I have.  Can you help me find them so that I can clear them out?

     

     

    Screenshot
    submission limit Submissions find my account all
  • Profile Image
    JotForm Support

    Answered by Kiran on May 25, 2016 at 05:18 PM

    I have checked your account and see that there are few forms in the Trash folder. These forms are having some submissions which are still being counted as Total submission count. This is due you can still recover these forms along with the submissions.

    If you do not want any of the submissions or forms from the Trash folder, you may delete (purge) the forms permanently. Please make sure that you are having a backup of your data since the data or forms once deleted, there is no way we can recover them again.

    Please refer to the new feature announced recently to export your data of your JotForms.

    https://www.jotform.com/blog/214-New-Feature-Announcement-Export-Your-Data-in-Seconds-with-Data-Export

    Hope this information helps! 

  • Profile Image

    Answered by seacoastbill on May 27, 2016 at 11:01 AM

    Hi Kiran,

     

    I am in the trash folder and I don't see those forms and submissions.  Could you help me figure out where to find them.  I don't mind deleting them but I don't see them.

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 27, 2016 at 11:34 AM

    Hi,

    I also see an empty trash folder in your account. I can only assume those forms were already purged.

     

    The change should reflect to your total submissions now.

    Do let us know if you need further assistance.