What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by landreg on March 15, 2012 at 03:06 PM


    I have 7 forms on your system and do not receive email notifications.I receive notification of payment from paypal but not an email of the form submission so I need to log onto your site to retrieve the information/order details. I am hoping to go live with the website and upgrade my account with yourselves but before doing so I need this problem resolving,

    The address for one of the form is:


    I would very much appreciate your assistance on this matter.





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  • Profile Image

    Answered by gori-mathew on March 15, 2012 at 03:20 PM

    Hello John

    Kindly inform your ISP/Email host to whitelist the following Jotfrom IPs, it may be blocking these forms from being delivered to you.

    Can you please try having these IP addresses added to your whitelist?

    You can also edit/chnage mail of submission and check if it worsk out; http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Thanks for using Jotform!