Not receiving email notifications

  • Profile Image
    landreg
    Asked on March 15, 2012 at 03:06 PM

    Hi

    I have 7 forms on your system and do not receive email notifications.I receive notification of payment from paypal but not an email of the form submission so I need to log onto your site to retrieve the information/order details. I am hoping to go live with the website and upgrade my account with yourselves but before doing so I need this problem resolving,

    The address for one of the form is:

    http://www.landregistryrecords.co.uk/#/order-title-deeds/4560790431

    I would very much appreciate your assistance on this matter.

    Regards

     

     

    John

  • Profile Image
    gori-mathew
    Answered on March 15, 2012 at 03:20 PM

    Hello John

    Kindly inform your ISP/Email host to whitelist the following Jotfrom IPs, it may be blocking these forms from being delivered to you.

    Can you please try having these IP addresses added to your whitelist?

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    You can also edit/chnage mail of submission and check if it worsk out; http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Thanks for using Jotform!

    Mathew