What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Slow Loading of a Simple Form

    Asked by DeeZunker on May 26, 2016 at 06:40 AM

    I have a simple contact form I am using on my website in several places.

    While it is not the only slow element on the webpage I reference, it is a component that needs to improve. 

    Based on GTMetrix data, it takes 1 sec to load the form on the pages that I have it installed (and sometimes more). I need to understand what I can do to improve this time.

    I have SSL, so need to serve the form with https://. The embedding options did not include a feature for this, so I updated the urls in the embed code to include the https, and I was able to get rid of the mixed content warnings. Is there a different way to do this also?

    The page link is 

     

    Thanks,

    Dee

     

    Page URL:
    https://www.deezunkerphotography.com/google-maps-business-view/

    a simple simple form contact form simple contact form mixed different
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    JotForm Support

    Answered by Nik_C on May 26, 2016 at 09:17 AM

    I run your website several times and I didn't notice anything unusual in loading the page. What I mean the form is loading together with the page, it doesn't fall behind the rest of the elements in the page. 

    I'm sorry if I misunderstood your problem.

    Regarding your second question I opened a separate thread, so we will answer there.

    Please let me know if you have further questions.

    Thank you!

  • Profile Image

    Answered by DeeZunker on May 26, 2016 at 09:40 AM

     

  • Profile Image

    Answered by DeeZunker on May 26, 2016 at 09:41 AM

    The form loading with the page is not the issue. 

    I am talking about the load time for the form itself versus the rest of the page. My goal is to be below 3 secs for the entire page.  

    The load time for the jotform ranges between 1 to 3 sec. which is significantly higher than the other items on the page. When looking at the waterfall graphs from GT Metrix, the jotform stands out as something that needs to improve. 

    This is significant. I need to understand why and if there is a better way to use the form. 

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    JotForm Support

    Answered by Nik_C on May 26, 2016 at 10:01 AM

    The difference in loading time is reasonable since all other elements on your website are loading from the same server where you published your website. On the other hand, your form is loading from our servers so it is the external source, that's why the different time. 

    You can try to clear your Form's cache and see if that will improve the loading speed. 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by DeeZunker on May 26, 2016 at 10:59 AM

    1-3 secs is really not reasonable. I have other external resources loading at .3-.5 sec.

    But you have answered my question. If I want a quick loading website, I need to stay away from external (and variable) resources, and move to a form hosted on my website in worpdress.

     

    Thanks,

    Dee 

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    Answered by Huberson on May 26, 2016 at 12:04 PM

    You can try adding the form to your website using the Source Code instead. This should reduce the load time a bit, since less code will be loaded from outside your Server.

    Note that, Themes and Plugins can also affect the load time.