What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgraded form to bronze level yesterday and now nobody can see the form to apply!!

    Asked by lmj1234 on May 26, 2016 at 09:39 AM

    Please help get this form back online as soon as possible for all of our applicants trying to enter the art show.

    Art in the Garden 2016.

    Thanks!

    Laura

    Page URL:
    https://www.jotform.com//?formID=60564723830152

    upgraded and bronze yesterday
  • Profile Image

    Answered by victor on May 26, 2016 at 10:22 AM

    Can you please verify the account you upgraded is correct? Your account, lmj1234, is indeed upgraded to a Bronze plan, but does not have any forms created. The form in question belong to another account which is has FREE account (MelindaBurt). 

    Please let us know if you require further assistance.

  • Profile Image

    Answered by lmj1234 on May 26, 2016 at 10:25 AM

    I had Melinda Burt helping me at one point. It does look like the Art in the Garden 2016 form with 21 submissions is under her name. I need to upgrade that account so that others can apply to the Art Show. Can you switch the Bronze level upgrade to her account?

    Thanks!

     

  • Profile Image

    Answered by lmj1234 on May 26, 2016 at 11:07 AM

    Has this been resolved yet?

     

  • Profile Image

    Answered by victor on May 26, 2016 at 11:19 AM

    Unfortunately, we can't move a plan to different account. You will be required to upgrade the other account so the forms will be active.

    We can downgrade and give you the refund of your current bronze plan. If you wish this, please let us know.

  • Profile Image

    Answered by lmj1234 on May 26, 2016 at 11:24 AM

    Ok, I will do that. Thank you.

  • Profile Image

    Answered by victor on May 26, 2016 at 11:42 AM

    You are welcome. I have also downgraded the account lmj1234 and gave you a full refund. Please allow 3-5 business days.

    If you have any other question, please let us know.