I downgraded my plan moments after purchase the bronze.

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    NipissingTennis
    Asked on May 26, 2016 at 11:03 AM

    I purchased a one month bronze plan then downgraded to a one year storage plan because I want bronze for one month but then to continue only with unlimited storage. In the past, if I downgraded it wouldn't take effect until the previous plan ran its course. That didn't happen this time. I currently have an unlimited storage plan but have paid for it and the bronze.

    Do I get refunded for the plan I owned only for a matter of seconds?

     

     

    Thanks!

     

    Bobby

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    ashwin_d
    Answered on May 26, 2016 at 12:15 PM

    Hello Bobby,

    I am not sure if I have understood your requirement correctly. I did check your account and found that your bronze monthly subscription was auto renewed but then you again upgraded to "JotForm Storage Yearly" with $50. It seems you again switched subscription back to bronze monthly subscription plan which has given you a credit balance of $31. Do you actually want us to refund this $31 amount you want to switch to yearly storage plan?

    We will wait for your response.

    Thank you!