What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I downgraded my plan moments after purchase the bronze.

    Asked by NipissingTennis on May 26, 2016 at 11:03 AM

    I purchased a one month bronze plan then downgraded to a one year storage plan because I want bronze for one month but then to continue only with unlimited storage. In the past, if I downgraded it wouldn't take effect until the previous plan ran its course. That didn't happen this time. I currently have an unlimited storage plan but have paid for it and the bronze.

    Do I get refunded for the plan I owned only for a matter of seconds?






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    JotForm Support

    Answered by ashwin_d on May 26, 2016 at 12:15 PM

    Hello Bobby,

    I am not sure if I have understood your requirement correctly. I did check your account and found that your bronze monthly subscription was auto renewed but then you again upgraded to "JotForm Storage Yearly" with $50. It seems you again switched subscription back to bronze monthly subscription plan which has given you a credit balance of $31. Do you actually want us to refund this $31 amount you want to switch to yearly storage plan?

    We will wait for your response.

    Thank you!