The number of Submissions Storage remain the same even if I've deleted the submissions

  • Profile Image
    Asked on May 26, 2016 at 11:23 AM

    Hello, Jotform team.

    First of all, thank you providing such a great service.

    I'm currently using a free account and I've reached the storage limit for total submissions. However, I've deleted all submissions stored on all my forms and yet the total number of submissions remain the same. I thought that it would reset after deleting them, wouldn't it?

    I appreciate your help on this matter.

    Thanks a lot,


  • Profile Image
    Answered on May 26, 2016 at 12:41 PM

    Our apologies. I've recalculated your total submissions and that seems to have fixed it. Please check.