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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload space has not reset even after deleting all the submissions

    Asked by Latjotform on May 26, 2016 at 12:05 PM

    I have deleted all of the forms and submissions from my account, except for 5 new forms (no submissons yet); but my account is still showing as having used 56mb of my upload limit.

    How can I reset this so that I have a full 100mb upload limit?

    submissions not reset upload space has not reset delete submissions upload file control
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    JotForm Support

    Answered by Jan on May 26, 2016 at 01:27 PM

    Sorry for the delay with the recalculation of the storage. I have sent a request to our system to recalculate your account usage. Please allow one hour for the changes to reflect.

    Thank you.

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    JotForm Support

    Answered by Jan on May 26, 2016 at 03:33 PM

    Hello Latjotform,

    The upload space is still showing you have 54.17mb. I will now escalate this issue to our developers so that they can take a look at it. We'll let you know via this thread once an update is available.

    Thank you for your patience.

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    Answered by Latjotform on June 21, 2016 at 12:30 PM

    URGENT! - This issue has still not been resolved and it is stopping our customers from submitting their forms.

    Our upload limit should have reverted back to 0MB  at the start of this month. Could you please reset this or raise the limit asap.

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    JotForm Support

    Answered by BDAVID on June 21, 2016 at 01:29 PM

    This has been already reported to our second level, and flagged as a very important matter, you will be updated via this thread once this gets fixed.

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    Answered by Latjotform on June 21, 2016 at 02:07 PM

    Thank you. I understand that the upload limit does not reset each month but should reduce when we delete submission that contain uploads. When we originally deleted previous submissions in May the upload limit did not reduce and this is why we have now reached our limit.

    Can you raise the limit until the matter is resolved as this is a real problem for us, and it is being caused by a fault within Jotform. 

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    JotForm Support

    Answered by BDAVID on June 21, 2016 at 02:39 PM

    The only way to increase the upload limit is by upgrading the account to any of our paid plans that best suits your upload storage needs: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Otherwise, we will need to wait until the counter gets fixed by our developers.

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    Answered by Latjotform on June 21, 2016 at 03:18 PM

    My issue is that we have only used 44MB of upload space, and should have 100MB in total,  so I don’t understand why we need to upgrade to another storage plan?

     

    The other 56MB has already been deleted.

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    JotForm Support

    Answered by BDAVID on June 21, 2016 at 05:13 PM

    We understand that you have deleted submissions our to  free up space, but the counter isn't resetting, that's why my colleague escalated this issue to our second level, we have tried manually resetting the counter, but it's not taking effect.

    I have tried resetting it to zero, and it seems to have worked, please confirm. 

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    Answered by Latjotform on June 22, 2016 at 06:18 AM

    Yes, this has now worked. Thank you for your help!

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    JotForm Support

    Answered by Jan on June 22, 2016 at 09:03 AM

    Glad to hear that it is now working. I can see now that the upload space is being counted properly. Let us know if you need any help. Thank you.