What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having Issues Updating Credit Card details

    Asked by UKExpress on May 26, 2016 at 12:30 PM

    Please Help

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    JotForm Support

    Answered by david on May 26, 2016 at 01:23 PM

    My apologies, the failed payments were for a previous subscription that was not fully cancelled.  When your yearly Silver subscription was refunded, the recurring portion was not removed.  The subscription being cancelled caused a downgrade notice to be sent to your account.  I removed the downgrade and your current Gold subscription is not affected.  There should not be anything that needs to be done on your end.