- UKExpressAsked on May 26, 2016 at 12:30 PM
- JotForm SupportdavidAnswered on May 26, 2016 at 01:23 PM
My apologies, the failed payments were for a previous subscription that was not fully cancelled. When your yearly Silver subscription was refunded, the recurring portion was not removed. The subscription being cancelled caused a downgrade notice to be sent to your account. I removed the downgrade and your current Gold subscription is not affected. There should not be anything that needs to be done on your end.