What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Zoho CRM Intergrations not wroking

    Asked by Grahammilton1985 on May 26, 2016 at 02:53 PM



    It all seems to be set up OK up not submission got through to my zoho account..


    What can i do?


    The form is the one towards the bottom on this page in the middle

    Page URL:

  • Profile Image

    Answered by KadeJM on May 26, 2016 at 05:32 PM

    To my understanding you are having issues with the Zoho CRM Integration not sending submissions through to your Zoho Account.

    Was this a problem on your form before or did this just start now after trying to integrate it?

    I checked on your integration and I can see it's sucessfully authenticated so that means it is connected to your account properly.

    However, I believe the problem with this is due to you not having any labels on your fields so the integration thinks there's nothing there. That is probably then causing the zoho not to understand the data is mapped to it properly and so it is therefore ignored completely.

    You can work around that issue by setting your labels for each but have them hidden with css to see if this helps to correct the problem for you.