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    How can drop down menus display on my Blackberry?

    Asked by MartyG on March 15, 2012 at 06:30 PM

    My form has many dropdown menus on it. When I go to the mobile-friendly (.mobi) version of my website using an iPhone or Android smartphone, the dropdowns display and function fine.  When using a BLACKBERRY (Storm 2, model 9550): 1) if my Jotform is in javascript, the form does NOT display at all (on both the dotcom and dotmobi versions of my website), and 2) when the form is in iFrame format, all items on the form display fine, except the dropdown menus do NOT display (the dropdown images actually look corrupted). What can I do so my dropdown menus display and function correctly from the mobile version of my website using a Blackberry.  My Jotform form is on the "Order-Personal" page of my website.

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    Answered by jeanettebmz on March 15, 2012 at 06:43 PM

    @ MartyG

    I have reviewed the source code in your page, it is still a javascript one

    What you need to do is :

    Go to your form and copy from it the iframe code

    it starts with <iframe ;"

    check for the  TAG  scrolling and change it  to  "yes", by default it comes "no" and tell me what happens.

    Unfortunately I don't have at hand a device like those to reproduce the error.

    But you still experience issues. Let us know and we will assign this to second level .

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    Answered by MartyG on March 15, 2012 at 10:47 PM

    Jeanette bmz:

    I followed your advice and changed the NO to YES...but, while using my Blackberry, I still can NOT see my Jotform form when accessing my .com site.  I cannot check my .mobi right now, but if the form is not visible on my .com site, then I cannot use the form!  I hope you have other options for me to try. Thanks.

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    Answered by jeanettebmz on March 15, 2012 at 11:05 PM


    Let me assign this matter to 2nd level in this case. Hope they come with another idea


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    Answered by mhkonlineshopingforwomen on August 23, 2013 at 10:53 AM
    I am having the same problem with the jotform not working on mobile device 70% of my target audience use mobile to do everything these days if jotform is not mobile equip why use it I have been spending most days explain my customer why they can access my Facebook forms and fill like full time job I don't think am got to re subscribe with u guys next year they must be a better solution out there
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    Answered by jeanettebmz on August 23, 2013 at 02:54 PM

    @ mhkonlineshopingforwomen

    We would appreciate if you open a new thread for your particular issue and will be gladly to assist you