What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Pro: DPRP is disabled error

    Asked by performanceleads on May 26, 2016 at 04:22 PM

    I am trying to use paypal payments pro and i am getting the following error.. I spoke with them and they said you are using old code? and if I needed to use this code I would have to open a new account with Paypal.. can you please advise or if you have a fix for this. I want to upgrade my account, but I need to see this work first.   DPRP is disabled.

    DPRP is disabled for this merchant.
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    JotForm Support

    Answered by Mike on May 26, 2016 at 06:29 PM

    We use original PayPal Pro APIs (Website Payments Pro 3.0) in our PayPal Pro integration.

    As far as I understand, you have signed up for a newer version of PayPal Pro (Payments Pro 2.0) which is not compatible with our integration.

    Unfortunately, we cannot fix this from our side. If you would like to use our PayPal Pro integration, you will need to get a Website Payments Pro 3.0 PayPal account. Also, to be able to accept subscription payments you will need a recurring payments option enabled for your PayPal Pro account.

    Alternative options:

    1) PayPal Standard integration. It redirects user to the PayPal website to complete the transaction.

    2) Stripe integration. Works similar to the PayPal Pro (no redirect to the payment getaway) and has no monthly charge, also no additional charge for recurring payments.

    3) Other payment integrations.

    If you need any further assistance, please let us know.