What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Support Manager
Unfortunately, we do not have phone support.
However I found a paid account you have with us, is this the form you are talking about? http://www.jotform.us/form/21556481034147
I can see 812 submissions in such form and all you have to do is to download them by going to submissions page.
1. Login to your account, if you do not remember the password, simply click on forgot password.
2. Then select the form and click on the "Submissions Page" button.
Follow these guides for further help: