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JotForm Support Manager
Unfortunately, we do not have phone support.
However I found a paid account you have with us, is this the form you are talking about? http://www.jotform.us/form/21556481034147
I can see 812 submissions in such form and all you have to do is to download them by going to submissions page.
1. Login to your account, if you do not remember the password, simply click on forgot password.
2. Then select the form and click on the "Submissions Page" button.
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