What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple Email Recipients: Emails not going to all recipients

    Asked by landscapeops on May 26, 2016 at 08:46 PM


    I just tested one of my forms which I have setup to email 4 people, and at least the email that I possess - did not come through to me. 

    Thank you

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    JotForm Support

    Answered by Kevin_G on May 26, 2016 at 10:33 PM

    I have checked your from and submitted a test, I can see it is working as it should, the email was successfully sent, here is an image of the email sent: 

    However, I can see you have not set a reply-to email address, I would suggest you to do so, since some email providers may consider this as spam and not sent the email to your inbox. 

    Here is a guide as well, that will help you to set your email notifications to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, check your spam and junk folders, sometimes emails are sent to these folders, if the issue is still there, then ask your email provider to white-list our IP addresses: Whitelisting-JotMails-IP-Addresses

    Hope this helps.