Multiple Email Recipients: Emails not going to all recipients

  • Profile Image
    landscapeops
    Asked on May 26, 2016 at 08:46 PM

    Hello, 

    I just tested one of my forms which I have setup to email 4 people, and at least the email that I possess - did not come through to me. 

    Thank you

  • Profile Image
    Kevin_G
    Answered on May 26, 2016 at 10:33 PM

    I have checked your from and submitted a test, I can see it is working as it should, the email was successfully sent, here is an image of the email sent: 

    However, I can see you have not set a reply-to email address, I would suggest you to do so, since some email providers may consider this as spam and not sent the email to your inbox. 

    Here is a guide as well, that will help you to set your email notifications to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, check your spam and junk folders, sometimes emails are sent to these folders, if the issue is still there, then ask your email provider to white-list our IP addresses: Whitelisting-JotMails-IP-Addresses

    Hope this helps.