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    Users are having problems resubmitting a form after editing it.

    Asked by EquiemRetail on May 27, 2016 at 01:22 AM

    Sometimes users don't complete the form in one sitting. Upon going back to edit it via email, they appear to have problems re-submitting the form - particularly after having added rows in the 'Portal Products' section. 

    When they hit submit, the button changes to 'please wait' but the form never gets resubmitted. 

    Page URL:
    https://www.jotform.com/equiem/merchant-form-responsive

    after a please wait section rows email
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    JotForm Support

    Answered by Chriistian on May 27, 2016 at 02:47 AM

    I cloned your form and made a test submission there. I cannot seem to replicate your issue. After editing the form using the edit link, I was able to submit it without any issue. I did have to wait for a few seconds while on the 'please wait', but the form was submitted soon after.

    Do you still encounter the issue on your end? If so, please try clearing your form cache to refresh the form. Here's how: How to Clear Your Form Cache?

    Please let us know if you need further assistance.

  • Profile Image

    Answered by EquiemRetail on May 30, 2016 at 01:11 AM

    Hi, 

    Two users have brought this issue up again today - it only seems to be a problem when they are editing a form that has already been submitted - I have cleared the form cache but one user is still experiencing the issue despite clearing cookies, browsing data, trying various different browsers etc. 

    Upon pressing submit the button changes to 'please wait' but doesn't progess to 'submitted' - the page doesn't even start to load.

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 30, 2016 at 02:41 AM

    I cloned your form and it seems that I am now able to replicate the issue. The submit button is stuck at "Please Wait" when I edited the form.

    Here's the edit link where I tested the issue: https://www.jotform.com/edit/340398806240172298 

    The issue may be related to having too many fields in a single page. Can you please try separating these fields into pages to make the page load quicker and perhaps resolve the 'Please Wait' issue on the edit mode. Here's how: How to Create Multi Page Forms.

    If the issue still persists after separating the fields into pages, please let us know.