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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are not all submissions sent forward to my mailadress ?

    Asked by centomiglia on May 27, 2016 at 05:15 AM

    Some submissions were not sended forward. Why ?

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    JotForm Support

    Answered by liyam on May 27, 2016 at 06:13 AM

    Hello centomiglia,

    I checked the logs and did not find anything wrong with the email deliveries to your email address:

    If you can't find the email alerts to your inbox, please try checking your spam folder. If it's still not there, and if you are using an email client application such as Eudora or MS Outlook, please check your inbox on your webmail and check the spam folder there.

    The reason for the above mentioned is that emails on the mail server that land somewhere else aside from the inbox are not getting downloaded by the mail client app. This results to what are considered lost emails.

    However, if the emails are still not found in your webmail's spam folder, please contact your mail service provider (web host) and inquire regarding the lost delivery on emails. If in case there is need for the JotForm IPs to be whitelisted, you may provide them the information on the IPs and domains found here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you have other questions, please do let us know.