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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been having some problems, can you offer an explanation or resolution?

    Asked by portart on May 27, 2016 at 07:49 AM

    Today, my password would not work anymore, so I had to reset it. (same thing happened a few days ago, and my email was added to the bounce list and my forms stopped working.)

    Today I reset and then i cloned a form and got all the way through redesigning it , then I went into the

    designer part to change some colours and the page that came up said "You have no forms..."

    It was an almost empty page with not much on it.

    When i exited that page, I went to my forms list and the form (which I had already saved) was not there.

     

    The form I tried to clone was entitled Gift Certificate Art

    saved gift certificate stopped working unable to login password reset
  • Profile Image
    JotForm Support

    Answered by Jan on May 27, 2016 at 09:34 AM

    This is a duplicate thread. I have posted my reply on this thread: https://www.jotform.com/answers/848448

     

    Thank you.

  • Profile Image

    Answered by portart on May 27, 2016 at 07:40 PM

    Thank you for your assistance. I did have to open a second account a few days ago as my password stopped working (probably as my email had found it's way into the bounced list, not sure why.

     

    I am all back on track now hopefully, thanks.

    Jen

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    JotForm Support

    Answered by Boris on May 27, 2016 at 10:52 PM

    Thank you for keeping us posted, Jen. If you experience further troubles with your account, please let us know.