I have been having some problems, can you offer an explanation or resolution?

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    Asked on May 27, 2016 at 07:49 AM

    Today, my password would not work anymore, so I had to reset it. (same thing happened a few days ago, and my email was added to the bounce list and my forms stopped working.)

    Today I reset and then i cloned a form and got all the way through redesigning it , then I went into the

    designer part to change some colours and the page that came up said "You have no forms..."

    It was an almost empty page with not much on it.

    When i exited that page, I went to my forms list and the form (which I had already saved) was not there.


    The form I tried to clone was entitled Gift Certificate Art

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    Answered on May 27, 2016 at 09:34 AM

    This is a duplicate thread. I have posted my reply on this thread: https://www.jotform.com/answers/848448


    Thank you.

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    Answered on May 27, 2016 at 07:40 PM

    Thank you for your assistance. I did have to open a second account a few days ago as my password stopped working (probably as my email had found it's way into the bounced list, not sure why.


    I am all back on track now hopefully, thanks.


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    Answered on May 27, 2016 at 10:52 PM

    Thank you for keeping us posted, Jen. If you experience further troubles with your account, please let us know.