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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Date and Year not showing in the email I receive after form submission

    Asked by fatty_hoot_yo on May 27, 2016 at 10:11 AM

    I am using two encrypted forms with date and time field but when I receive email after form submissions it does not display date and year for the form field "Preferred Appointment Time", it displays only month and time. For more details find attached the screenshot.

    Look forward to hear asap.

    Thanks!

    Page URL:
    http://edmontondentures.ca/appointments-beverly/

    Screenshot
    and email receive after
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    JotForm Support

    Answered by Kiran on May 27, 2016 at 10:36 AM

    I have tried cloning your JotForm to my account and see that the date is displaying normally in the notification that I received on my test submission. Could you try adding a new notification to your JotForm and see if that works well? If that works, you may delete the old notification from your JotForm.

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by fatty_hoot_yo on May 28, 2016 at 07:01 AM

    Kiran, I also tried by adding new notification as the link you sent and removed the old notification but still it is same.

    Please help me out.

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    Answered by fatty_hoot_yo on May 28, 2016 at 07:17 AM

    Could it be due to encrypt form? Because When I selected "No" for encrypt form data then it is showing full date with month, date and year.

    But I need encrypt data form. Please guide me.

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    Answered by Carina on May 28, 2016 at 09:49 AM

    I could replicate the same situation:

    I will make further tests and will let you know more details as soon as possible.

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    Answered by Carina on May 28, 2016 at 11:15 AM

    From my tests this is a general situation with the date/time field and not only affecting this form. I have forwarded this situation to our developers so they can analyse it better.

    We'll contact you as soon as we have more details.

    Let us know if we can assist you further.   

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    JotForm Support

    Answered by NeilVicente on May 30, 2016 at 12:49 AM

    Hi,

    We have released a patch that should fix this bug. Can you please confirm if the date control is now being decrypted properly on your end?

    Thanks!

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    Answered by fatty_hoot_yo on May 30, 2016 at 02:04 AM

    Thanks, now it is working fine with the encrypted form.