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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not displaying properly on mobile device

    Asked by courtneymansell on May 27, 2016 at 05:17 PM
    Only the first size option for each product shows up on mobile. My users have to use a desktop to see all form options.
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 27, 2016 at 05:34 PM

    Have you embedded your form in a website? If yes, please share the URL. Also, makes sure the mobile responsive feature is enabled: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Let us know if you need more help. 

  • Profile Image

    Answered by courtneymansell on May 27, 2016 at 08:45 PM
    Hi David, Thanks for such a quick response!
    I do not have the form embedded anywhere. I went ahead and clicked the
    "make this form responsive" check box, and all that is now different is
    that the green background has disappeared, but the order form is still
    squished to the right as it was before.
    Courtney
    Courtney Mansell Graphic Design
    www.CourtneyMansell.com
    760.822.1817
    ...
  • Profile Image

    Answered by courtneymansell on May 27, 2016 at 08:45 PM
    Oh, I'm sorry, I thought this thread was referring to a different issue.
    Yes! That seemed to have fixed it! All options show up on mobile as well
    now. T
    hank you! However, it did now cause mt green background to go away,
    so that is a new problem...

    Courtney
    Courtney Mansell Graphic Design
    www.CourtneyMansell.com
    760.822.1817
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 27, 2016 at 10:48 PM

    You are welcome, you new concern will be addressed on the following thread: https://www.jotform.com/answers/849028