What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal layout option won't allow removing an item

    Asked by sannawilkinson on March 16, 2012 at 12:58 AM

    When I hit the submit button after doing a test purchase on my PayPal for sale items, I arrive a PayPals log-in page and with the item, amount, and total in a vertical column to the left.

    When I am here, however I can't remove an item, as is the case with other PayPal web selling sites I have created, using PayPal's own button builder. See image.

    Is it possible to have PayPal layout where you actually may remove an item from purchase list before checkout if you change your mind at last minute.

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    Answered by anartwork on March 16, 2012 at 02:02 AM

    Can you please provide the link to where your form is embedded?

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    Answered by sannawilkinson on March 16, 2012 at 11:47 AM

    Thanks for super fast response!

    The link is


    Best regards,


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    Answered by jeanettebmz on March 16, 2012 at 12:13 PM


    I have reproduced the error, yes, there is no way to remove a product if you change your mind once you are in the paypal page.

    Let me send the request of this feature to our developers team. Hopefully it will be available in the future


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    Answered by sannawilkinson on March 16, 2012 at 12:18 PM


    Your support is fantastic. I will recommend JotForm to others!



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    Answered by jeanettebmz on March 16, 2012 at 12:24 PM

    Thank you ! we are happy to hear that!

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    JotForm Founder

    Answered by aytekin on March 19, 2012 at 10:11 AM

    I don't think it is a good idea to allow them to change the products on the paypal payment page. If we do that you will have different data on your JotForm submissions/emails, and the user will pay for something else. 

    The user can always go back to original form page, change the products there and re-submit.