What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Accidentally paid wrong account

    Asked by Toppik on May 27, 2016 at 08:03 PM

    We accidentally paid wrong account, any way to restore all entries that came in since 2 hours ago that the submissions were halted?

    wrong account accidentally Submissions all
  • Profile Image
    JotForm Support

    Answered by Boris on May 27, 2016 at 11:00 PM

    I have checked the activity logs of your account, Toppik, and it looks like you upgraded in time - before the overlimit kicked in and disabled your forms. This means that access to your forms was uninterrupted, and you can see all submissions made on your form by following this guide:

    https://www.jotform.com/help/269-How-to-view-Submissions

    As a brief explanation, the account doesn't get disabled at the very moment it goes into overlimit status. Instead, an email is sent to the account owner (which you've received today), and disabling of forms is scheduled for a few hours later. Since you upgraded your account in the meantime, your forms were not disabled and continued to function during this period.

    If you need further assistance, please let us know.