Email Notifications: Why I'm not receiving email notifications from submitted forms?

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    fitservizi
    Asked on May 28, 2016 at 04:41 PM

    Non mi arrivano più mail che mi notifica la compilazione dei moduli.

    Eppure c'è la specifica 

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    Kevin_G
    Answered on May 28, 2016 at 07:15 PM

    If I can understand you correctly, this is related to emails, I have checked the email address you're using in your forms and I can see it is in our bounce list, below is the reason: 

    Reason(s) : Complain about message from AmazonSES

    I would suggest you to follow the steps on this guide in order to set up your email notifications to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, here is a guide that will help you to remove an email address from the bounce list: How-to-remove-your-email-address-from-bounce-list

    If the issue still persists, then you should ask your email provider to white-list our IP addresses: Whitelisting-JotMails-IP-Addresses

    In case that you want to resend those emails that were not delivered, then you can do it by editing that submission that was not sent via email, here is a guide that will help you to edit a submission made on your form: How-to-Edit-Submissions-Made-on-Your-Forms