What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lost password, unable to log in

    Asked by Megan  on May 29, 2016 at 10:42 AM

    Hi Jotform team,


    I've been unable to log into my account and can't seem to be able to recover it. VestraEternus@gmail.com is definitely the email that I used to sign up but I'm unable to recover as it says that email is not signed up to your service.

    Can you please send advice?


    Kind Regards,


    lost password unable to log in my account
  • Profile Image
    JotForm Support

    Answered by Mike_G on May 29, 2016 at 11:03 AM

    We would like to apologize, however, I'm did not see any account associated with the email address you have provided. I would suggest you create an account using that email address.

    Then, if you have forms that you would like to have on the account you will be creating, then please provide us the form link of the form.

    Thank you.

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    Answered by Rottybones on May 31, 2016 at 07:14 AM

    Hi Mike, thank you for your speedy reply, much appreciated. You're right, it looks like I'd gone and created a form without creating an account first.


    I'd really like to get the form I previously created linked up to my account, the HTML that I saved from it is as follows: <script type="text/javascript" src="https://form.jotform.co/jsform/61213716701850"></script> Does that help you guys find it?

    My account with that email address is active now.



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    JotForm Support

    Answered by Welvin on May 31, 2016 at 08:18 AM

    Thank you for providing the form. I have just moved the forms to your account. Please check. 

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    Answered by Rottybones on May 31, 2016 at 08:41 AM

    You guys are great. The forms are there and I can get going to work on them. 

    Thanks so much for the fast and committed responses. Cheers!

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    JotForm Support

    Answered by Welvin on May 31, 2016 at 08:59 AM

    You're welcome and it's our pleasure. Please contact us again if we can help in any way.