Why changes are not saving?

  • Tulip
    Asked on May 29, 2016 at 2:44 PM
    latest changes arent being added. i can see them in the working area, but nothing on preview.
    There should be a logo in the header, for instance, also new fields arent showing, ONLY changes to existing field. If I go back 2 hours to an old version I can see them, but I would rather not.
     
    Help ;-)
    Page URL: https://form.jotformeu.com/61483528804359
  • Nik_C
    Replied on May 29, 2016 at 4:18 PM

    I was checking this form: https://form.jotformeu.com/61483528804359 

    And I was able to replicate the issue you are talking about.

    Could you please remove your heading and add again with the URL of the image in it. If it is possible upload your image to any of the image upload servers you might have and copy that URL:

    Why changes are not saving? Image 1 Screenshot 40     Why changes are not saving? Image 2 Screenshot 51

     

    It worked for me fine as you can see below:

    Why changes are not saving? Image 3 Screenshot 62

    Also, I reset your Form's cache.

    Please let me know if you're still experiencing the same problem.

    Thank you!

  • Tulip
    Replied on May 29, 2016 at 4:33 PM

    I am extremely grateful for your response. Thankyou very much. I had copied this form from another account I have, and there were a lot of conditionals in it that i didnt need for this version, so I had to delete them. Now after doing that I did still need to redo various things - the logo header being one of these things. But yes it now seems to be working again.

    Paul

  • Mike_G JotForm Support
    Replied on May 29, 2016 at 4:49 PM

    We're glad to know that the solution provided by my colleague, Nik_C, worked for you and on behalf of him, you're most welcome. If you need any further assistance, please feel free to contact us anytime and we will be glad to help you. 

    Thank you.