What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attachment not working.

    Asked by lbporter on May 29, 2016 at 11:50 PM

    Hi there, I have an attachment section on the webform but for some reason it is not including the attachments on the email submission. Please let me know how this can be fixed. 

    Page URL:

    section email let how
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    JotForm Support

    Answered by Chriistian on May 30, 2016 at 12:13 AM

    I cloned your form and made test submissions there. I cannot seem to replicate your issue. I was able to see the attachment in the notification and the submissions.

    I also checked your account for the notifications and it appears that the attached file can also be seen there.

    Do you still encounter the issue in your form? Please note that the uploaded file will not be an attachment in the email notification. Instead, it will be found as a clickable link in the table of the fields that are filled by the user, as seen in the screenshot above.

    If you need further assistance, or are referring to a different issue, please let us know.

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    Answered by lbporter on May 30, 2016 at 12:48 AM

    Thanks for the detailed response! It seems to be working with PNG's but not JPG's

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    JotForm Support

    Answered by Chriistian on May 30, 2016 at 02:12 AM

    I sent another test submission to my clone, now using a jpg file. It seems like I was able to receive the attached jpg successfully.

    I have also sent a test submission to your original form. Please check on your inbox if you were able to receive and see the jpg file I have attached. If the issue still persists, then perhaps clearing the form cache may help refresh the form. Here's how: How to Clear Your Form Cache?
    I will wait for your response.

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    Answered by Victor Blanco  on May 30, 2016 at 02:14 AM

    alguien me podria explicar por que tengo un cobro injustificado de parte de ustede.

    05/2016  FS *JotForm 877-3278914  48,449.70 

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    JotForm Support

    Answered by Chriistian on May 30, 2016 at 02:44 AM

    Hello @Victor. To better assist you with your concern, I have moved your question to a new thread. You can view that thread by following this link: https://www.jotform.com/answers/849655