What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form disabled?

    Asked by Boccemon on May 30, 2016 at 03:34 PM

    https://form.jotform.com/42475616059157   is over quota?  I thought we were paying and up to date.  This is a big problem..  Help!

    Page URL:
    https://form.jotform.com/42475616059157

    JotForm problem style size
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    JotForm Support

    Answered by Kiran on May 30, 2016 at 04:00 PM

    I see that your account is currently holding Premium Yearly subscription plan. However, the form that you have provided here is associated with another account dsdonohue registered using the same email address. I have now moved the form from dsdonohue account to your account Boccemon. You may now check the form in your account.

    Please let us know if we can be of any further help. Thank you!