Currency Converter Widget loads forever after clicking the convert button

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    OmarGhali
    Asked on May 30, 2016 at 03:42 PM
    The Currency Converter does not work at all neither on firefox nor chrome.
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    EltonCris
    Answered on May 30, 2016 at 03:49 PM

    Omar, I tried the Currency Converter Widget just now and it is working as expected.

    Here's a demo:

    https://form.jotform.com/61505949285970

    Tested both on Chrome and Firefox, worked perfectly.

    May I suggest to recreate the Currency Converter Widget in your form and check it again. See if that makes a difference, if not, please let us know the form you're working on with this widget so we can inspect it here.

    We'll wait for your updates.

     

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    EltonCris
    Answered on May 30, 2016 at 04:00 PM

    Upon checking further, it seems the conversion isn't working. It continues to load infinitely after clicking the convert button. Is this the same problem you have encountered?

    I have raised this to our developers for a resolution. We will let you know once this is fixed.

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    OmarGhali
    Answered on May 30, 2016 at 08:06 PM

    Hi Elton,

    You've got the problem.

    Yes please, I am waiting to hear from you.

    Thanks a lot

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    Charlie
    Answered on May 30, 2016 at 08:52 PM

    Thank you for the confirmation. I see my colleague has already escalated this issue. We will update you on this thread as soon as we hear any news from our developers. Apologies for the inconvenience.

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    OmarGhali
    Answered on May 31, 2016 at 05:30 AM

    Hi Charlie,

    You all are a great team I've ever seen.

    Thanks a lot

    Omar

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    TitusN
    Answered on June 08, 2016 at 06:20 AM

    We've fixed it. 

    It should now work with a secure link as well. 

    Sorry for the trouble caused. 

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    OmarGhali
    Answered on June 09, 2016 at 02:34 AM

    WOW! a great job as always Titus.

    Really JotForm support team is the best team ever.

    Thanks indeed.

    Omar

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    beril
    Answered on June 09, 2016 at 03:01 AM

    Thank you for your kind words. We will continue to work hard at providing to your every need. We aim to please and I am more than happy that you are a part of our Jotform family. Feel free to contact us anytime. We will be happy to assist you.

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    advancelao
    Answered on May 02, 2017 at 02:56 AM

    I am having this problem - the currency converter just hangs when it's loading an answer... is there a fix for this that I can do? (I've already deleted it out and reput it into my form. It does this in both Chrome and Firefox). Thanks
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    Charlie
    Answered on May 02, 2017 at 03:15 AM

    @advancelao

    To better assist you, I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/1133670. We will address it accordingly.

    Thank you.