What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Currency Converter Widget loads forever after clicking the convert button

    Asked by OmarGhali on May 30, 2016 at 03:42 PM
    The Currency Converter does not work at all neither on firefox nor chrome.
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    JotForm Support

    Answered by EltonCris on May 30, 2016 at 03:49 PM

    Omar, I tried the Currency Converter Widget just now and it is working as expected.

    Here's a demo:

    https://form.jotform.com/61505949285970

    Tested both on Chrome and Firefox, worked perfectly.

    May I suggest to recreate the Currency Converter Widget in your form and check it again. See if that makes a difference, if not, please let us know the form you're working on with this widget so we can inspect it here.

    We'll wait for your updates.

     

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    JotForm Support

    Answered by EltonCris on May 30, 2016 at 04:00 PM

    Upon checking further, it seems the conversion isn't working. It continues to load infinitely after clicking the convert button. Is this the same problem you have encountered?

    I have raised this to our developers for a resolution. We will let you know once this is fixed.

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    Answered by OmarGhali on May 30, 2016 at 08:06 PM

    Hi Elton,

    You've got the problem.

    Yes please, I am waiting to hear from you.

    Thanks a lot

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    JotForm Support

    Answered by Charlie on May 30, 2016 at 08:52 PM

    Thank you for the confirmation. I see my colleague has already escalated this issue. We will update you on this thread as soon as we hear any news from our developers. Apologies for the inconvenience.

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    Answered by OmarGhali on May 31, 2016 at 05:30 AM

    Hi Charlie,

    You all are a great team I've ever seen.

    Thanks a lot

    Omar

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    JotForm Support

    Answered by TitusN on June 08, 2016 at 06:20 AM

    We've fixed it. 

    It should now work with a secure link as well. 

    Sorry for the trouble caused. 

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    Answered by OmarGhali on June 09, 2016 at 02:34 AM

    WOW! a great job as always Titus.

    Really JotForm support team is the best team ever.

    Thanks indeed.

    Omar

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    JotForm Support

    Answered by beril on June 09, 2016 at 03:01 AM

    Thank you for your kind words. We will continue to work hard at providing to your every need. We aim to please and I am more than happy that you are a part of our Jotform family. Feel free to contact us anytime. We will be happy to assist you.