Currency Converter Widget loads forever after clicking the convert button

Create your own downloadable app without any coding. Learn more

OmarGhali
Asked on May 30, 2016 at 03:42 PM

The Currency Converter does not work at all neither on firefox nor chrome.
Elton

Jotform Support

Answered on May 30, 2016 at 03:49 PM

Omar, I tried the Currency Converter Widget just now and it is working as expected.

Here's a demo:

https://form.jotform.com/61505949285970

Tested both on Chrome and Firefox, worked perfectly.

May I suggest to recreate the Currency Converter Widget in your form and check it again. See if that makes a difference, if not, please let us know the form you're working on with this widget so we can inspect it here.

We'll wait for your updates.
Elton

Jotform Support

Answered on May 30, 2016 at 04:00 PM

Upon checking further, it seems the conversion isn't working. It continues to load infinitely after clicking the convert button. Is this the same problem you have encountered?

I have raised this to our developers for a resolution. We will let you know once this is fixed.
OmarGhali
Answered on May 30, 2016 at 08:06 PM

Hi Elton,

You've got the problem.

Yes please, I am waiting to hear from you.

Thanks a lot
Charlie
Answered on May 30, 2016 at 08:52 PM

Thank you for the confirmation. I see my colleague has already escalated this issue. We will update you on this thread as soon as we hear any news from our developers. Apologies for the inconvenience.
OmarGhali
Answered on May 31, 2016 at 05:30 AM

Hi Charlie,

You all are a great team I've ever seen.

Thanks a lot

Omar
TitusN
Answered on June 08, 2016 at 06:20 AM

We've fixed it.

It should now work with a secure link as well.

Sorry for the trouble caused.
OmarGhali
Answered on June 09, 2016 at 02:34 AM

WOW! a great job as always Titus.

Really Jotform support team is the best team ever.

Thanks indeed.

Omar
beril

Jotform UI Developer

Answered on June 09, 2016 at 03:01 AM

Thank you for your kind words. We will continue to work hard at providing to your every need. We aim to please and I am more than happy that you are a part of our Jotform family. Feel free to contact us anytime. We will be happy to assist you.
advancelao
Answered on May 02, 2017 at 02:56 AM

I am having this problem - the currency converter just hangs when it's loading an answer... is there a fix for this that I can do? (I've already deleted it out and reput it into my form. It does this in both Chrome and Firefox). Thanks
Charlie
Answered on May 02, 2017 at 03:15 AM

@advancelao

To better assist you, I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/1133670. We will address it accordingly.

Thank you.