What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I get jotform to send the Reset password link email?

    Asked by Shirley Bugosh  on May 30, 2016 at 03:55 PM

    I want to reset my password and can not get jotform to email me with a reset password link. I have tried several times though the Log In box. Help!

    JotForm reset password email link email
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    JotForm Support

    Answered by BDAVID on May 30, 2016 at 04:26 PM

    Your email address was in bounce list:

    I have white-listed it, please try again. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.