Why can't I get jotform to send the Reset password link email?

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    Shirley Bugosh 
    Asked on May 30, 2016 at 03:55 PM

    I want to reset my password and can not get jotform to email me with a reset password link. I have tried several times though the Log In box. Help!

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    Answered on May 30, 2016 at 04:26 PM

    Your email address was in bounce list:

    I have white-listed it, please try again. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


    Let us know if you need more help, we will be glad to assist you.