What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What credentials do I need to integrate Jotform with Box?

    Asked by rxdmadmin on May 30, 2016 at 11:02 PM

    I TRIED TO ATTACH A SCREENSHOT, BUT IT WAS TOO BIG.  

     

    PROBLEM IS, AFTER I "GRANT ACCESS" FROM BOX FOR THE INTEGRATION, I AM TAKEN BACK TO THE INTEGRATION PAGE WITHIN JOTFORM, BUT GET THE FOLLOWING MESSAGE:

    'Authentication Failed! Please check your credentials.'

     

    REEEEEEAAAAAALLLLLLLY FRUSTRATING AS I HAVE SPENT THE PAST 16 HOURS PUTTING MY FORM TOGETHER.

     

    WHAT CREDENTIALS DO I NEED?  I CURRENTLY AM USING A TRIAL MEMBERSHIP.  DO I HAVE TO PAY IN ORDER TO BE ABLE TO INTEGRATE??

     

    THANK YOU IN ADVANCE,

    DAVE

    JotForm integrate problem style size
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    JotForm Support

    Answered by Chriistian on May 30, 2016 at 11:16 PM

    There should not be any other credentials needed once you have logged in to your box account and integrated it with your form. Can you please try clearing your browser cache and cookies before reintegrating the form with Box again? Here's a guide that can help: How to clear your browser's cache.

    You can also check out this guide for more information on the Box integration: How to Integrate your Form to Box

    If the issue persists, please let us know.