What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login, need to recover account infromation

    Asked by Marco de Vries  on May 31, 2016 at 07:45 AM

    Can't receive an e-mail with forgetting password. Can you help me? 

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    JotForm Support

    Answered by Jan on May 31, 2016 at 08:47 AM

    I checked our database using your email address and I found 2 guest accounts: 
    guest_61512781153047 - No Form
    guest_60462859303053 - 2 Forms

    It is possible that you didn't sign up for a JotForm account or registered account which is why the password reset tool is not working. I would recommend you signing up for a JotForm account so that you can manage your forms and account settings properly.

    If you have a JotForm account, can you please share the URL of the form or the URL of the webpage where the forms are embedded.

    Thank you.

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    Answered by Marco de Vries  on May 31, 2016 at 09:06 AM


    Thank you for your reply.

    I have one form: https://form.jotformeu.com/60462849545363

    Is it possible to add and modify my form?

    Thank you.

    Best regards,

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    JotForm Support

    Answered by liyam on May 31, 2016 at 09:22 AM

    Hello Marco,

    Yes, you can modify or add forms, but with respect to the form you have provided, the said form is under a guest account. If in case you lost the access to modify the forms, you should create or sign up for a personal account using the email address you have used for your forms. In this case, you have used the email b******@le****.nl

    You can create your account from this link: https://www.jotform.com/signup

    If you have questions, please do let us know.


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    Answered by Ledsko on May 31, 2016 at 03:20 PM



    Everything is working now.




    Marco de Vries