- Marco de VriesAsked on May 31, 2016 at 07:45 AM
Can't receive an e-mail with forgetting password. Can you help me?
- JotForm SupportJanAnswered on May 31, 2016 at 08:47 AM
I checked our database using your email address and I found 2 guest accounts:
guest_61512781153047 - No Form
guest_60462859303053 - 2 Forms
It is possible that you didn't sign up for a JotForm account or registered account which is why the password reset tool is not working. I would recommend you signing up for a JotForm account so that you can manage your forms and account settings properly.
If you have a JotForm account, can you please share the URL of the form or the URL of the webpage where the forms are embedded.
- Marco de VriesAnswered on May 31, 2016 at 09:06 AM
Thank you for your reply.
I have one form: https://form.jotformeu.com/60462849545363
Is it possible to add and modify my form?
- JotForm SupportliyamAnswered on May 31, 2016 at 09:22 AM
Yes, you can modify or add forms, but with respect to the form you have provided, the said form is under a guest account. If in case you lost the access to modify the forms, you should create or sign up for a personal account using the email address you have used for your forms. In this case, you have used the email b******@le****.nl
You can create your account from this link: https://www.jotform.com/signup
If you have questions, please do let us know.
- LedskoAnswered on May 31, 2016 at 03:20 PM
Everything is working now.
Marco de Vries