Unable to login, need to recover account infromation

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    Marco de Vries 
    Asked on May 31, 2016 at 07:45 AM

    Can't receive an e-mail with forgetting password. Can you help me? 

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    Jan
    Answered on May 31, 2016 at 08:47 AM

    I checked our database using your email address and I found 2 guest accounts: 
    guest_61512781153047 - No Form
    guest_60462859303053 - 2 Forms

    It is possible that you didn't sign up for a JotForm account or registered account which is why the password reset tool is not working. I would recommend you signing up for a JotForm account so that you can manage your forms and account settings properly.

    If you have a JotForm account, can you please share the URL of the form or the URL of the webpage where the forms are embedded.

    Thank you.

  • Profile Image
    Marco de Vries 
    Answered on May 31, 2016 at 09:06 AM

    Hi!

    Thank you for your reply.

    I have one form: https://form.jotformeu.com/60462849545363

    Is it possible to add and modify my form?

    Thank you.

    Best regards,
    Marco

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    liyam
    Answered on May 31, 2016 at 09:22 AM

    Hello Marco,

    Yes, you can modify or add forms, but with respect to the form you have provided, the said form is under a guest account. If in case you lost the access to modify the forms, you should create or sign up for a personal account using the email address you have used for your forms. In this case, you have used the email b******@le****.nl

    You can create your account from this link: https://www.jotform.com/signup

    If you have questions, please do let us know.

    Thanks.

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    Ledsko
    Answered on May 31, 2016 at 03:20 PM

    Thanks!

     

    Everything is working now.

     

    Bye.

     

    Marco de Vries