What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just upgraded my account- why am I full again?

    Asked by coquinaonthebeach on May 31, 2016 at 02:11 PM

    I need help in understanding what I level I need. The person who used to take care of this is no longer with the company and I have never worked with it before. Can someone please call me. I am not getting my information. 

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    JotForm Support

    Answered by david on May 31, 2016 at 03:05 PM

    I checked your account and it looks to be well within your limits.  Your forms should be able to accept new submissions.  When you upgraded to a Storage account, it only increased your total allowable stored submissions.  Since you were also over limit for form views and nearly over limit for submissions, a storage account was not sufficient.  When you upgraded to a Bronze subscription, it was sufficient to cover all aspects of your account nearing their limits.  You should not have any further trouble.