Contional autoresponder emails not working correctly

  • spcial_buy
    Asked on June 1, 2016 at 10:17 AM

    HI,

    In this form, the right answer is “Gioco1”.
    I have set the conditions for the field form “Che gioco è?” by specifying that if the answer is right (Gioco1), the system must send an email (Risponditore automatico 1).
    If the player chooses the wrong answer  (Gioco 2 o Gioco 3), the system must send a different email (Autoresponder 2).

    I have tested it with the correct answer (Gioco 1) but I receive both emails? Why? Could you help me understand where the problem is?

    Thanks Roberto

     

     

    Jotform Thread 851332 Screenshot
    Page URL: http://www.cittadelsole.it/customer/pages.php?pageid=906&mode=preview
  • Kiran Support Team Lead
    Replied on June 1, 2016 at 11:25 AM

    I have checked your JotForm and see that the condition is working fine. I have tested the form by submitting with different options and have received the email as per the conditions set.

    Contional autoresponder emails not working correctly Image 1 Screenshot 30

    Contional autoresponder emails not working correctly Image 2 Screenshot 41

    Were you able to fix the issue? If you need any further assistance, please let us know. We will be happy to help.