I'm not receiving payments or filled out submissions from clients.

  • Asapp7
    Asked on June 1, 2016 at 4:23 PM

    I have recently had two clients fill out the form and submit payment via paypal and neither are showing up as completed and it's being shown as taken out of the client's accounts. 

     

  • Kiran Support Team Lead
    Replied on June 1, 2016 at 5:05 PM

    I believe that you are referring to your JotForm titled Summer Minis Panda Photography by Amanda Jones. I have tried submitting your JotForm, it redirected to PayPal without any issue. Since the payment is not completed, the payment is listed in the Incomplete payments.

    Im not receiving payments or filled out submissions from clients Screenshot 30

    Please go through the FAQs of PayPal Incomplete payments for more information.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    As I check the submissions of this form, it seems that they are completed from the Incomplete payments. The successful payment submission will be displaying the payer information in the submission as shown below.

    Im not receiving payments or filled out submissions from clients Screenshot 41

    Please check with any other payment for the form and let us know if you need any further assistance. If you are referring to some other form, please let us know so that we can take a look.

    Thank you!