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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving payments or filled out submissions from clients.

    Asked by Asapp7 on June 01, 2016 at 04:23 PM

    I have recently had two clients fill out the form and submit payment via paypal and neither are showing up as completed and it's being shown as taken out of the client's accounts. 


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    JotForm Support

    Answered by Kiran on June 01, 2016 at 05:05 PM

    I believe that you are referring to your JotForm titled Summer Minis Panda Photography by Amanda Jones. I have tried submitting your JotForm, it redirected to PayPal without any issue. Since the payment is not completed, the payment is listed in the Incomplete payments.

    Please go through the FAQs of PayPal Incomplete payments for more information.


    As I check the submissions of this form, it seems that they are completed from the Incomplete payments. The successful payment submission will be displaying the payer information in the submission as shown below.

    Please check with any other payment for the form and let us know if you need any further assistance. If you are referring to some other form, please let us know so that we can take a look.

    Thank you!