PDF Rerport: Why it is showing only half of the information submitted?

  • designwithluv
    Asked on June 1, 2016 at 7:45 PM

    hello,

     

    I have my form set up to send submission PDF to both google drive and email. 

     

    For some reason, the data on the PDF form is only half... anything after 2nd page doesn't show.

     

    Thank you so much in advance for your help!

     

    Nicole

    Jotform Thread 851789 Screenshot
  • Kevin Support Team Lead
    Replied on June 1, 2016 at 10:19 PM

    I have checked your form and submissions, downloaded the PDF file of a submission and I can see it is showing all the data, you can download the file y clicking on this link.

    I would suggest you to reset your PDF layout without saving changes, to do it click on PDF -> Customize PDF  while on the submissions page: 

    PDF Rerport: Why it is showing only half of the information submitted? Image 1 Screenshot 30

    Then click on the reset button without saving changes, then download the PDF file and it should show all the info: 

    PDF Rerport: Why it is showing only half of the information submitted? Image 2 Screenshot 41

    Do let us know if it still does not show all the data. 

     

  • designwithluv
    Replied on June 2, 2016 at 12:45 AM
    hi,
    after i msg you, i reset the form and it worked.
    ...