Why email with reset password instructions is not being sent?

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    Steven Guine 
    Asked on June 01, 2016 at 10:14 PM

    I cannot log into my account and the "forgot password?" link is not working.

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    Kevin_G
    Answered on June 01, 2016 at 11:26 PM

    When you try to reset your password, enter this email address s***e.g***e@a****g***********ng.com, that is the email address related to your account and an email will be sent there. 

    I have also checked your email address and it is in our bounce list so this is the reason why you were not receiving the email with the reset instructions, I have removed it from there and you should receive the email now. 

    Please try again and let us know if you're still unable to receive the email.