What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why email with reset password instructions is not being sent?

    Asked by Steven Guine  on June 01, 2016 at 10:14 PM

    I cannot log into my account and the "forgot password?" link is not working.

    Page URL:
    http://ambergrisconsulting.com/contact.html

    change password forgot password My Account and forgot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 01, 2016 at 11:26 PM

    When you try to reset your password, enter this email address s***e.g***e@a****g***********ng.com, that is the email address related to your account and an email will be sent there. 

    I have also checked your email address and it is in our bounce list so this is the reason why you were not receiving the email with the reset instructions, I have removed it from there and you should receive the email now. 

    Please try again and let us know if you're still unable to receive the email.