Submission: Unable to see the details of other submissions

  • Profile Image
    mvsvetsuk
    Asked on June 02, 2016 at 04:44 AM

    Dear Jotform

    I have had no response to my query dated 1st June 2016 and am anxious that I need to work out the people who have submitted forms to a CPD event on the 16th June 2016.  

    I have attached the link and a further screenshot to help clarify the issues. 

    I look forward to hearing your response in the very near future. 

    Kind regards

    Steve Bright BVMS CertSAS DipECVS MRCVS

    European and RCVS Recognised Specialist in Small Animal Surgery (Orthopaedics)

    Reply email to info@mvsvets.co.uk

  • Profile Image
    Chriistian
    Answered on June 02, 2016 at 05:10 AM

    Sorry for the inconvenience. I checked the other thread you mentioned and one of my colleague has already responded to your other thread: https://www.jotform.com/answers/851394. I have investigated the issue further and I was able to replicate the issue you are reporting.

    I will have to escalate the issue to our development team so they can further investigate the issue. We will inform you via this thread any updates to the issue.

  • Profile Image
    mvsvetsuk
    Answered on June 02, 2016 at 05:12 AM

    Many thanks for your reply. 

    I look forward to receiving a further response in the near future.

    Kind regards

    Steve

  • Profile Image
    mvsvetsuk
    Answered on June 09, 2016 at 11:24 AM

    Dear Jotform

    I have not had a response for 7 days now regarding this issue.  I am still unable to access the submission data. The event is looming and I need to access the details of these delegates. 

    Please can you update me on the progress of resolving this problem.  

    Kind regards

    Steve 

  • Profile Image
    Charlie
    Answered on June 09, 2016 at 12:55 PM

    I see that the ticket is still unresolved and is assigned to one of our developers.

    However, I understand that urgency so I went ahead and tried to resolved it in your account. I uncheck and check the "Europe Datacenter" option in your Account->Data page. That should somehow refresh and fix the missing submission data in your view. Could you please try again? It should now be fixed. Please do log out and log back in just to make sure.

    Apologies for the inconvenience. 

  • Profile Image
    mvsvetsuk
    Answered on June 10, 2016 at 08:42 AM

    Many thanks Charlie

    The issue appears to have been resolved. 

    Kind regards  

    Steve

  • Profile Image
    Charlie
    Answered on June 10, 2016 at 09:49 AM

    Thank you for update us. I'm glad everything is good now.

    Should you need our assistance again, feel free to open a new thread here in the forum.