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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission: Unable to see the details of other submissions

    Asked by mvsvetsuk on June 02, 2016 at 04:44 AM

    Dear Jotform

    I have had no response to my query dated 1st June 2016 and am anxious that I need to work out the people who have submitted forms to a CPD event on the 16th June 2016.  

    I have attached the link and a further screenshot to help clarify the issues. 

    I look forward to hearing your response in the very near future. 

    Kind regards

    Steve Bright BVMS CertSAS DipECVS MRCVS

    European and RCVS Recognised Specialist in Small Animal Surgery (Orthopaedics)

    Reply email to info@mvsvets.co.uk

    Page URL:
    https://eu.jotform.com/submissions/61233859840359

    Screenshot
    Submissions details JotForm attached and email
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    JotForm Support

    Answered by Chriistian on June 02, 2016 at 05:10 AM

    Sorry for the inconvenience. I checked the other thread you mentioned and one of my colleague has already responded to your other thread: https://www.jotform.com/answers/851394. I have investigated the issue further and I was able to replicate the issue you are reporting.

    I will have to escalate the issue to our development team so they can further investigate the issue. We will inform you via this thread any updates to the issue.

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    Answered by mvsvetsuk on June 02, 2016 at 05:12 AM

    Many thanks for your reply. 

    I look forward to receiving a further response in the near future.

    Kind regards

    Steve

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    Answered by mvsvetsuk on June 09, 2016 at 11:24 AM

    Dear Jotform

    I have not had a response for 7 days now regarding this issue.  I am still unable to access the submission data. The event is looming and I need to access the details of these delegates. 

    Please can you update me on the progress of resolving this problem.  

    Kind regards

    Steve 

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    JotForm Support

    Answered by Charlie on June 09, 2016 at 12:55 PM

    I see that the ticket is still unresolved and is assigned to one of our developers.

    However, I understand that urgency so I went ahead and tried to resolved it in your account. I uncheck and check the "Europe Datacenter" option in your Account->Data page. That should somehow refresh and fix the missing submission data in your view. Could you please try again? It should now be fixed. Please do log out and log back in just to make sure.

    Apologies for the inconvenience. 

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    Answered by mvsvetsuk on June 10, 2016 at 08:42 AM

    Many thanks Charlie

    The issue appears to have been resolved. 

    Kind regards  

    Steve

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    JotForm Support

    Answered by Charlie on June 10, 2016 at 09:49 AM

    Thank you for update us. I'm glad everything is good now.

    Should you need our assistance again, feel free to open a new thread here in the forum.