- LbmilsAsked on June 02, 2016 at 05:46 AMEMAILSSend notification and autoresponder emails on submissions not working.Page URL:
- JotForm UI DeveloperberilAnswered on June 02, 2016 at 07:02 AM
We are sorry for the inconvenience that may have caused. Your email address, email@example.com is IN our bounce list.
Reason(s) : X-Postfix; unable to look up host mailstore1.secureserver.net:
Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html
I removed from the bounce and unsubscribe lists.
To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
In addition to that, I am not able to see any autoresponder for that form, we would appreciate it if you could create an autoresponder again.
Kindly, also check the guide below for more information about autoresponder:
If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.
- LbmilsAnswered on June 05, 2016 at 04:45 AMIt works now, Thank you!