What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our email notifications are not working, please advise

    Asked by Lbmils on June 02, 2016 at 05:46 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by beril on June 02, 2016 at 07:02 AM

    We are sorry for the inconvenience that may have caused. Your email address, george@wrapbullys.com is IN our bounce list.

    Results shows;

     Reason(s) : X-Postfix; unable to look up host mailstore1.secureserver.net:

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I removed from the bounce and unsubscribe lists.

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist



    In addition to that, I am not able to see any autoresponder for that form, we would appreciate it if you could create an autoresponder again.

    Kindly, also check the guide below for more information about autoresponder:


    If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.

  • Profile Image

    Answered by Lbmils on June 05, 2016 at 04:45 AM
     It works now, Thank you!