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    Enabling encryption support on the form

    Asked by objectivedebug on June 02, 2016 at 09:01 AM

    Hello,

    I have tried to use the SSL option on my form and the encryption wizard creates a private key and public key just fine. However, I tried using the key to add access VIA the public key and when I viewed my form every field that allowed user input was filled with the private SSL key! It filled each field with parts of the encryption key. As of right now I currently do not have encryption enabled on my form, so I would need to re-create a private/public key again to show this issue in a screenshot. But, if that is necessary as far as letting me display the results I've explained above, I will re-enable SSL on the form and take the screenshot. Please let me know either way.

     

    Thank you,

    Robert

    encryption ssl support enable ssl
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    JotForm Support

    Answered by Welvin on June 02, 2016 at 10:54 AM

    SSL and Encryption are not the same. All forms are now SSL enabled by default. When enabling encryption, we recommend choosing us to give you the private key. But if you know how this encryption works, you can use your own public key.

    When there is a submission, you will receive a formatted email with the link to the submission. But in order to view the submission, you have to provide the key. 

    I think you are experiencing an issue with this feature. When providing the key, your form submission(s) remain encrypted. Is this correct? Can you clarify this, please?

    For the encryption, I would recommend checking the following helpful guide:

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert 

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    Answered by objectivedebug on June 02, 2016 at 01:07 PM

    Dear Welvin,

    The form fields that are editable have to be deleted of the content that enabling the encryption  feature created. Your web site's SSL encryption, of course is still applied, and has no issues. What happens is basically, I choose to view the form on the same computer that generated and holds the private key in an encrypted thumb drive. I'm not required for whatever reason, to be prompted for the private key to access the form. However,  once I view the form page, the private encryption key is then sent into every editable field on my form. But, when I checked my form out on an iPhone, it prompted me to provide the key in order to use the form. I've downloaded the private key two different ways, one being right click and then "Save as", the other being simply clicking on the link to my private key, and it's in plain text in the browser. If you need to me set it back up with the encryption option enabled and then take a screenshot or small video of it, I can do so. Please let me know if you need any additional information.

     

    Thank you,

    Robert 

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    JotForm Support

    Answered by Welvin on June 02, 2016 at 01:21 PM

    You'll only be prompted to provide the private key once you access the form submissions page (https://www.jotform.com/help/269-How-to-view-Submissions). The key will decrypt your form data and make it readable. You won't be prompted to provide the key when only viewing the form.

    Can you explain further what you mean by that encryption key being sent into every editable field of your form? Yes, a short clip or screenshots will be helpful. To upload a screenshot to this thread, please follow our guide here: https://www.jotform.com/answers/277033