What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Draw on Image widget: Background image of the widget is not shown when Print button on the form is used

    Asked by loanercarllc on June 02, 2016 at 11:37 AM

    When the draw on Image widget is used and than the print button is hit it only shows the drawing not the image that is drawn on.  How can I get the background image that's drawn on to print also?

     

    thanks

    Page URL:
    https://form.jotform.com/61395139640155

    print image widget draw on image draw
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    JotForm Support

    Answered by BJoanna on June 02, 2016 at 01:05 PM

    I have tested this and I was able to replicate mentioned issue. Background image is not shown when I used print button on the form. I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now you can use Print button on submission page of your form. When Print button on submission page is used background image is shown. It the image is not shown first time close the print screen and reopen it.

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    JotForm Support

    Answered by TitusN on June 16, 2016 at 03:53 AM

    You can now print the background as well. 

    Please check - let us know. 

    Cheers!

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    Answered by loanercarllc on June 21, 2016 at 11:15 AM

    Hi, It works for this one form , I need it to work on all my forms, What was done to fix it so I can repeat it on the other forms. 

     

    Thanks!

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    JotForm Support

    Answered by BJoanna on June 21, 2016 at 12:01 PM

    I have checked your three other forms and background image of the Draw on Image widget is shown when I printed them. 

    Can you please provide us ID of the forms in which background image of the Draw on Image widget is not shown when from is printed.

    Looking forward to your reply.

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    Answered by loanercarllc on June 21, 2016 at 01:36 PM

    Please view this one https://www.jotform.com//?formID=61724259270153 and see if that one prints thank you

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    JotForm Support

    Answered by BJoanna on June 21, 2016 at 02:26 PM

    I have tested form that you provided and background image of the Draw on Image widget is shown when form is printed.

    Are you still unable to view background image? Please test your live form https://www.jotform.us/form/61724259270153 

    If the problem persist please try with some other browser or on some other device. 

    Let us know if you need further assistance.

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    JotForm Support

    Answered by BJoanna on June 22, 2016 at 11:36 AM

    Our developer informed me that most likely your browser cache is causing this issues. Please test your form with a different browser.

    Let us know if you need further assistance.