What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving submission emails since 5/16/16.

    Asked by FoothillsCounseling on June 02, 2016 at 11:42 AM

    Email notification from my form to my gmail address(chickensale@gmail.com) began failing on 5/16/16. It is still failing if I look in the history in my jotform account I can see the failed messages. I looked in my gmail settings and there is nothing blocked. Can you please assist me?

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    JotForm Support

    Answered by ashwin_d on June 02, 2016 at 01:03 PM


    Upon checking our email logs, I found that your email address chickensale@gmail.com ended up in our bounce list for following reasons:


    chickensale@gmail.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yhaoo.com is NOT

    I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and see if you receive the submission emails.

    Thank you!