What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When people contact me I get everything but their e-mail address

    Asked by Douglas on March 17, 2012 at 12:20 PM

    What's up with that?

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    Answered by pinoytech on March 17, 2012 at 12:32 PM


    Upon checking your form submission, I don't see any problem to it. Do you mind if I will ask your form ID so we can further check your form.

    Thank you!

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    Answered by gori-mathew on March 17, 2012 at 12:38 PM


    please try to change the sender email to noreply@jotform.com 

    To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender Email value to noreply@jotform.com

    Lets know if this sorted out the issue.